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Using Generative Al To Help Create A Human-centred Society And Recouple Social And Economic Progress

Bhushan Sethi (PwC), Ingrid Carlson (PwC), Urmila Sarkar (UNICEF/Generation Unlimited (United States)), Nissa Shariff (PwC Canada (Canada)), Camila Cinquetti (PwC Brazil (Brazil)

Abstract

GenAl has the potential to boost global GDP by up to 7% and increase productivity by 1.5% over a decade as well as create considerable positive social impact. For many, these shifts will be significant: knowledge- and service-based economies may augment or automate up to 60% oftheirjobs whilst manual economies face a 25-40% job shift impact; employers expect up to 23% of jobs may be impacted over the next five years. The economic benefit to workers from GenAl will largely depend on how complementary GenAl is to their roles, how current and fungible their broader skillset is, and how easily workers can transition between roles. Without foundational and technical education, skills, or capacity, many individuals may find themselves falling further behind. To maximise the benefits of GenAl for all people, a human-centred approach that centres on people and puts technology at the service of society is crucial. Five actions by the G20 can help move us toward this vision:1) create a joint communique outlining this new vision and the role of all stakeholders in achieving it; 2) immediately identify 3-5 challenges previously thought not possible to solve and create task forces which can work to address them over the next decade; 3) create a Regulatory and Legal committee with stakeholders from government and across society to understand what new Al and GenAl- related technologies are under development, identify the impact of these on society, and discuss potential regulatory and legal issues that will need to be considered; 4) establish a joint council on Education and Skilling to share member nations’ best practices and lessons learned on creating a ‘next-generation,” GenAl-enabled education and skilling system that prepares youth and the workforce for a digital and Al-powered future; and 5) establish a G20 working group to create an authoritative compendium on GenAlI’s impact on societies and inequality based on member nations’ lessons learned, best practices, and across different types of economies, demographics, and vulnerable populations.

Authors

Bhushan Sethi (PwC), Ingrid Carlson (PwC), Urmila Sarkar (UNICEF/Generation Unlimited (United States)), Nissa Shariff (PwC Canada (Canada)), Camila Cinquetti (PwC Brazil (Brazil)

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