Digital transformation can potentially solve chronic societal problems, but the direction of the transformation is not neutral. Effective governance and government capabilities are thus required to guarantee that the direction is set to foster inclusion and social benefits while preventing harm. However, some challenges must be addressed: the speed of technological changes, limitations of their social impact, deficits in the institutional capacities of public organizations to innovate and ensure the development of digital transformation processes that fully connect with their purposes and nature; and the digital divide inherited social inequalities. To address these challenges, the report outlines strategic guidelines for G20 countries that prioritize inclusive policies and regulations, instill trust, ensure equitable access for citizens, and foster innovation. For each of the recommendations, examples were used that offer tangible evidence of the guidelines in dynamic action. Most examples are still less frequent than they should be, and we used some conclusions and evidence from the United Nations and the World Bank to show that. This report advocates for actionable steps for G20 nations toward a coordinated decentralized governance in digital development.
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