DPI for Improved Public Service: Lessons from Indonesia’s Integrated Smart System Platform

Like in many other countries in the world, in Indonesia, public and private entities alike use information technology to enhance the delivery of their services. Substantial amounts of data are created in the process-some of them precise, while others may be erroneous. Such inaccuracies require the attention of decision-makers. This Policy Brief highlights the importance of improvement and innovation in the digital public infrastructure (DPI) to ensure that data becomes more reliable and precise, and ensures the efficient management of existing government and private sector services in the country. The integrated smart system platform (ISSP) could be used as a DPI that would integrate and manage data from both the government and private services. With standardised integration, the ISSP architecture would be interoperable with other systems. In addition to ensuring maximum cyber security, the ISSP would utilise microservices to expand its capability and dependability.